Support, training, and documentation

Many questions can be answered by reviewing our documentation and code library; however, here are some common questions.

Quick Links

Do you offer subscriptions?

Yes. We've teamed up with RapidAPI to offer straightforward, transparent pricing, ensuring you find the perfect plan to scale your application seamlessly.

For more details and to find a plan that best matches your needs, click here.


What formats does the Data API support?

The Data API supports XML, JSON, CSV, and many other formats. Within each format, it is possible to customize the data. For more information see our documentation and examples.


What formats does the WICK API support?

The WICK API primarily uses JSON; however, WICK data is available to retrieve in other formats by leveraging the Data API.


Do the services support SSL?

Yes, all of our services support and require HTTPS


Can I request a custom dataset?

If you would like to request a custom dataset, please contact us.


Can I create my own dataset?

The WICK API allows developers to create and manage their own databases, tables, and data. Login or register for more information.


Are there restrictions using MySafeInfo?

Yes, there are restrictions. Please review our Terms and Conditions for more information.


Do you provide sample source code?

We offer sample code for the most requested programming languages.


What is JSONP?

JSONP is "JSON with padding". JSONP allows web browsers to request data via JavaScript from a server in a different domain, something prohibited by typical web browsers because of the same origin policy. If you are consuming the service server-side, this likely will not apply to you; however, for client-side requests, JSONP allows you to consume the service via JavaScript and provide a callback function.


Does your service support CORS?

Yes, we use CORS (cross-origin resource sharing) to allow our service to be widely accessible to our users.